Privacy policy

By using our services you trust us with your information. This policy explains what data we collect, why and what we do with it.
About our Privacy Policy

We use the information you share with us to make the services you use even better – showing you more relevant local search results for example.


As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.

Our Privacy Policy explains:

  • What information we collect and why we collect it.

  • How we use that information.

  • The choices we offer, including how to access and update information.


If you have any questions please contact the team.

Information we collect

We collect information to provide better services to all of our users and we do that in the following ways:

Information you give us.

When you sign up for a Vocal account we ask for personal information, like your name, email address, telephone number or payment details (if you are a business) to store with your account.

Information we get from your use of our services.

We collect information when you use our services including

  • Information about the device you are using such as hardware brand, model, operating system version, unique identifiers and mobile network information including phone number.

  • When you use our services or view content provided by Vocal, we automatically collect and store certain information in server logs. This includes:

    • Details of how you used our service, such as your search queries.

    • Internet protocol address.

    • Device event information, such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.

  • Location information determined by a number of technologies including IP address, GPS and other device sensors.

  • We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

  • We use cookies and similar technologies to collect and store information when you visit Vocal services to identify your browser or device.

Information we share

We do not share personal information with companies, organisations and individuals outside of Vocal unless one of the following circumstances applies:

  • You consent to share personal information with companies, organisations or individuals outside Vocal.

  • An affiliate or other trusted business or persons are required to process it for us, based on our instruction and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

  • We will share personal information with companies, organisations or individuals outside vocal for legal reasons if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to:

    • meet any applicable law, regulation, legal process or enforceable governmental request.

    • enforce applicable Terms of Service, including investigation of potential violations.

    • detect, prevent or otherwise address fraud, security or technical issues.

    • protect against harm to the rights, property or safety of Vocal, our users or the public, as required or permitted by law.

We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

If Vocal is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

How we use information that we collect

We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones and to protect Vocal and our users. We also use this information to offer you a tailored service – like giving you more relevant search results.

When you contact Vocal, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.

We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services.

We will ask for your consent before using information for a purpose other than those set out in this Privacy Policy.

Vocal processes personal information on servers in many countries around the world. We may process your personal information on a server located outside the country where you live.

Accessing and updating your personal information

Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes.

We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Transparency & choice

People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. For example, you can:

  • Control how the Profile associated with your Vocal account appears to others.

  • Control who you share information with through your Vocal Account.

You may also set your browser to block all cookies, including cookies associated with our services or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.

Information security

We restrict access to personal information to Vocal employees, contractors and agents who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations. They may be disciplined or their contract terminated if they fail to meet these obligations.


Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

When this Privacy Policy applies

Our Privacy Policy applies to all of the services offered by Vocal and its affiliates.

Our Privacy Policy does not apply to the information disclosed to businesses that use our service and we strongly discourage disclosure of personal information through our services.